These terms and conditions of use are applicable to all the websites registered under the brand name "Crazyinlove". These conditions are therefore extensible to the principal website www.crazyinlove.es and all associated dominiums; this includes all the different mobile phone applications.
Accessing any of the websites of the brand name "Crazyinlove" or using any associated mobile phone application, implies the acceptance of these terms and conditions. If you do not agree with these terms and conditions, you should refrain from using any of these websites or associated applications.
As part of the purchasing process, you will be able to check your order and your personal details as well as being able to correct anything which is not to your satisfaction. You will be sent a confirmation email with the items you ordered and your personal details, as soon as our system receives your order. This document is considered to be your bill.
Our acceptance of your order is produced when the initial state of your order changes from "New purchase" to a different state. At this moment you will be informed by email and it will be confirmed in the "My account" section of the website. From this moment, the contractual purchasing relationship is considered firm by both parties.
We reserve the right to cancel your order in the following cases:
In the case of cancellation, we will inform you by phone or email of the reasons for the cancellation.
Postage, packaging and manipulation are charged separately in one, simpified, grouped charge which we call "postal charges". Our current postal fees are available en the section: POSTAGE AND RETURNS.
All our prices include VAT and are not changed while stocks exist. At the end of the season (January and July) we may reduce the prices of some items, in which case we will clearly indicate the new price and the previous one.
We do our utmost to guarantee the accuracy of the images and the description of the products, as well as the correct measurement of the sizes.
In the case of a manufacturing error or inaccuracy of product description, Crazyinlove assumes responsibility and will offer to recover the product free of charge and to refund the whole price paid, as well as the postal charges.
This accepted responsibility of Crazyinlove is not extensible to the changes or returns which the customer wishes to make, using his rights of change or refusal.In these cases, Crazyinlove cannot be held responsible for the postal charges related to the return or change of the product.
In agreement with the existing policies of changes and returns, you can return your order for any reason during the 15 days following the reception in your home, with the guarantee of a complete refund of the cost. You will only be responsible for the cost of the postage to our warehouse.
When we receive your package and have checked the state of the returned articles, we will refund the complete cost. Your rights of return or refusal cease to exist if the returned articles are used, damaged or cannot be sold again as new.
No return of stockings, panties, bras, underwear, bodies or lingerie for reasons of hygiene.
You may cancel your order before it is sent, provided that you inform us by phone. Once the package has been given to the mailing company, your order is in transit and cannot be cancelled. In the case of non-acceptance of the package when it is delivered, you will be charged for any costs the company may impose for delivery and subsequent return. In the case of wishing to cancel once the order has been delivered to your home, you may freely exercise your right of return or refusal as explained in the previous paragraph "Rights of return or refusal".
All the users of the web and its associated mobile applications have the right to print or download extracts for their personal use with the following requirements:
If you wish to link to our web, you may only do so with the following conditions.
We reserve the right to revoke the rights guaranteed in this clause and take whatever legal action we deem appropriate. In such cases, we will seek any compensation we deem fit for the incompliance of the conditions in this clause.
Each user's account is for one individual person. We cannot accept orders for third parties or group orders. The responsibility for maintaining the secrecy of the user name and user pin is exclusively the user's. Any expenses caused by the fraudulent or irresponsible use of the user name and user pin will be the responsibility of that user, especially in the case of monetary expenses.
We reserve the right to suspend or cancel any account at our discretion if any of the terms or conditions of this text are unfulfilled.
Crazyinlove is a Spanish company, irrespective of where the web may be localised. For this reason, these terms and conditions are in agreement with Spanish legislation and European guidelines. Any legal dispute of these terms and conditions is under the exclusive jurisdiction of the Spanish courts.
Your privacy is important to us. In order to guarantee your privacy, we will explain in this document our policies of information treatment. We will also explain your rights in the treatment and use of your personal information.
In accordance with the Organic Law 15/1999 of The Protection of Personal Data and by filling in the registration forms on the web "Crazyinlove.es" , you are giving your permission for the treatment of the personal details you have given us. These will be incorporated into the "CUSTOMERS" database, resonsibility of Crazyinlove SL, registered with the Spanish Agency for Data Protection, whose sole use is for the fiscal, administrative and accounting contractual relationship, as well as for the delivery of these products.
Browsing the web is free and does not require the previous registration of the user. The only private data to which the owner of the data base has access, are the details which the use provides freely after being informed specifically and inequivocably.
In some of the pages the user may order products, seek information about availability of stock and register as a customer of crazyinlove.es. The type of information required in those pages is: name, address, contact email and telephone number. This information is held in the automatic file "Customers",until the user decides to make use of his rights ARCO (access, revision, cancellacion and opposition).
All the information collected is for the sole use of our services of sales, invoicing, charging and delivery of the order. Here is the detailed use:
We never use the information given to us in any other way which has not been described in this document. If at any moment we wish to make any other use, we will give written warning and will give the option of revoking consent if not in agreement.
The mere fact of giving us your personal details implies the voluntary and explicit permission for treatment and transmission of this data to other parties with the sole intention of supplying the services you have requested. We refer exclusively to Paypal, Serpema, Catalunya Caixa and your own bank, so that your order can be charged. The company MRW, in charge of the delivery of your purchase, also have access to your data in order to deliver your order.
In order to protect the security, integrity and correct use of your data, we make reference to the codes of protection of data of the previously mentioned companies, and the contract for the protection of data of third parties signed by Crazyinlove SL and MRW in Mollet del Valles on 21st. September 2011.
Crazyinlove SL (VAT ES-B65871394) who is the owner of this website in accordance with the Organic Law of Protection of Data (LO 15/1999, 13th December) and the Law of Information Societies and of Electronic Commerce (LSSI-CE 34/2002 11th June), has placed in practice all the policies, means and procedures to guarantee the privacy of the personal data of its users.
Crazyinlove SL, as well as all those who intervene in any phase of the treatment of data and/or any other parties to whom they may have been communicated, in virtue of the authorisation of the user, are obliged to maintain professional confidentiality and will adopt the levels of protection and the technical means within their reach, to guarantee the security of personal data, avoiding thereby within all possible means, unauthorised access, illicit modifications, substractions and/or loss of data.
All these measures adopted by Crazyinlove SL are shown in the document of Security of Data of 2010, which is at the disposal of users and public bodies in the fiscal residence of Crazyinlove SL.
You can make use of your rights of access, revision, cancellation and opposition established in the Organic Law of Protection of Personal Data(LO 15/1999, 13th December) and the Law of Information Societies and of Electronic Commerce (LSSI-CE 34/2002 11th June) by means of a certified letter, enclosing a photocopy of your ID/passport,sent to the following address: Crazyinlove SL Plaza Mayor, 5 Mollet del Vallés, 08100 Barcelona, Spain.
You can access your personal details quickly and easily by initiating a session and accessing the section "My account". If you wish to erase your personal details completely from our database, you should contact us through the "Contact" section on the page. All requests will be verified and accepted.
A cookie is a small text file, which is stored in your computer, tablet, phone or any other device used for browsing the Internet. Cookies can store information for statistical or functional purposes.
While browsing our website, we may be storing information about how you and our other users are using our site and the services we offer. This information will be treated securely and anonymously via cookies.
Our objective in using cookies is to personalize the access to our shop with the aim of improving your browsing experience, the correct working of our site and to show you contents and/or publicity related to your preferences.
Crazyinlove SL fulfills all the requirements in the Servicios de la Sociedad de la Información Law, in fulfillment of Directiva 2009/136/CE.
According to their type, they can be classified as:
“Session cookies” or “persistent cookies”: the first type is eliminated when the browser is closed, while the second type remains in the device for the predefined time of the cookie. An example of a persistent cookie would be the type which allows you to be identified every time you return to our site from the same device, so you don’t have to identify yourself again and again.
“Own cookies” or “third party cookies”, whether they belong to Crazyinlove or an external company. An example of a third party cookie would be when you want to share an article on a social network. At that moment, the social network installs or updates a cookie on your search engine even though you are browsing Crazyinlove.
The cookies we use are necessary for the correct working of the website, allowing the web to function with all its services.
These permit you to browse our website and use all the services we offer. The most important would be: user identification, access to the panel “My account”, memory of the articles in the shopping basket, completion of the shopping process and sharing content on social networks.
These permit you to access the web services of Crazyinlove predefined according to a series of criteria such as language preferences, the type of browser used or location configuration from which the user accesses the service.
These permit us to analyze the behaviour of our website users. By using them we can study the relationship between our users and our web and introduce improvements. An example of this sort of cookie is the type used by Google Analytics. This tool does not obtain names, surnames or addresses of location of log-in, or any other identifying personal data of the user.
You can configure your browser to allow or refuse the installation of cookies. You can also setup to allow or refuse a particular type of cookie or you may ask to be warned when a cookie is being installed. Please be advised that if you opt out, some or all of our services may then cease to function.
Each browser has its own specific configuration instructions. Here we provide you with links for specific information of the most frequent ones: